At Alluvium Media ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or otherwise interact with our business. Please read this policy carefully to understand how we handle your personal information.
1. Information We Collect
We collect information from our clients and users to provide our services effectively. The types of information we collect include:
Personal Information: Name, email address, phone number, billing information, and any other information necessary to facilitate our services.
Project Information: Details related to your video projects, such as scripts, raw footage, review notes, and feedback. This may include personal or sensitive information visible in the content provided by you.
Technical Data: When you visit our website or communicate with us digitally, we may collect your IP address, browser type, device information, and usage patterns through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect in the following ways:
Service Provision: To process and manage your video editing projects, including receiving raw footage, facilitating editor-client communication, conducting reviews, making requested changes, and delivering the final product.
Client Communication: To respond to your inquiries, send updates on project status, provide customer support, and share relevant information about our services.
Business Operations: For internal purposes such as auditing, data analysis, and improving our website and services.
Legal Compliance: To comply with applicable laws, regulations, or legal processes and respond to government requests.
3. Sharing of Information
We may share your information in the following circumstances:
With Our Team: Information may be shared with our editors, project managers, and team members who require access to complete your projects.
With Service Providers: We may share your data with third-party service providers who help us in hosting, cloud storage, payment processing, or other essential business operations. These providers are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf.
In Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.
Legal Obligations: We may disclose information if required by law or in response to valid requests by public authorities.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use secure technologies such as SSL encryption for data transmission and implement robust access controls within our systems. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Data Rights
You have the following rights regarding your personal data:
Access and Correction: You may request access to the information we hold about you and correct any inaccuracies.
Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
6. Retention of Information
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Video footage and project-related information may be retained for project management and archival purposes, unless otherwise requested by the client.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Alluvium Media
Email: venkat@alluviummedia.com
Phone: +91 7092697462
Address: 30A/ 15, V. J. Flats, Valmiki Street, Thiruvanmiyur, Chennai, Tamil Nadu, 600041, India