At Alluvium Media ("we," "us," or "our"), we are committed to providing high-quality video editing services to our clients. We understand that there may be situations where a refund is requested, and we strive to address these requests in a fair and transparent manner. Please review our refund policy carefully.
1. Eligibility for Refunds
Refunds are available only under the following conditions:
Timeframe for Refund Requests: Refund requests must be submitted within 7 days of the original payment date.
Work Status: Refunds will only be granted if the project work has not yet started. Once work on your project has begun, we are unable to offer a refund.
2. Non-Refundable Situations
Refunds are not available under the following circumstances:If more than 7 days have passed since the original payment date.
If any portion of the work (including ideation, scripting, editing, or review) has commenced.
If the client changes their mind or decides not to proceed after the work has started.
3. How to Request a Refund
To request a refund, please contact us at gareth@alluviummedia.com with your name, project details, and reason for the refund request. We will review your request and respond within 5 business days to confirm the status of your refund.
4. Refund Processing
If your refund request is approved, the refund will be processed using the original method of payment. Depending on your payment provider, it may take 15-20 business days for the refund to appear in your account.
5. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to any new purchases made after the effective date of the policy change.
6. Contact Us
If you have any questions about our refund policy, please contact us at:
Alluvium Media
Email: venkat@alluviummedia.com
Phone: +91 7092697462
Address: 30A/ 15, V. J. Flats, Valmiki Street, Thiruvanmiyur, Chennai, Tamil Nadu, 600041, India